Nintendo Acknowledges Wii Update Problems
Posted: Fri Oct 02, 2009 8:39 am
Nintendo Acknowledges Wii Update Problems
By Tom Ivan
Nintendo is offering free Wii repairs to a number of users that have experienced problems with their consoles after trying to install the latest system update.
According to numerous reports on the Nintendo Of America support forums, users have seen their consoles freeze during the process of installing system update 4.2. A number of users have then been unable to reboot their consoles.
While some of the problems can be attributed to modified systems, a number of consumers are reporting issues with newly bought units.
“Some of you have reported problems with your Wii console after updating to the Wii System Menu 4.2. The symptoms most people are describing usually occur when the Wii has been modified. However, some of you also mention your system has never been modified,” wrote a Nintendo Of America tech support member.
“We'd like to help get your system working properly again. If you're experiencing problems with your Wii console after downloading Wii System Menu 4.2, and you believe your system has not been modified, please give us a call. If we find that you have a normal system and the update caused your system to not work, we'll repair it at no charge.
“Please call our Customer Service Department at your earliest convenience, 1-800-255-3700. We are open 6 AM to 7 PM, Pacific Time, 7 days a week.”
We've contacted Nintendo to see if these issues are occurring in Europe too.
By Tom Ivan
Nintendo is offering free Wii repairs to a number of users that have experienced problems with their consoles after trying to install the latest system update.
According to numerous reports on the Nintendo Of America support forums, users have seen their consoles freeze during the process of installing system update 4.2. A number of users have then been unable to reboot their consoles.
While some of the problems can be attributed to modified systems, a number of consumers are reporting issues with newly bought units.
“Some of you have reported problems with your Wii console after updating to the Wii System Menu 4.2. The symptoms most people are describing usually occur when the Wii has been modified. However, some of you also mention your system has never been modified,” wrote a Nintendo Of America tech support member.
“We'd like to help get your system working properly again. If you're experiencing problems with your Wii console after downloading Wii System Menu 4.2, and you believe your system has not been modified, please give us a call. If we find that you have a normal system and the update caused your system to not work, we'll repair it at no charge.
“Please call our Customer Service Department at your earliest convenience, 1-800-255-3700. We are open 6 AM to 7 PM, Pacific Time, 7 days a week.”
We've contacted Nintendo to see if these issues are occurring in Europe too.