Posted by Adrian Kingsley-Hughes
The other day I reported that I was getting emails in from disgruntled Xbox Live users who had been banned by Microsoft for allegedly connecting to the online service using modded consoles even though the consoles were totally unmodified. Today I’m hearing that some of those affected are finally getting somewhere with tech support.
Initially, Microsoft’s response had been that the process used to identify modded consoles (a process that would allow the console to play backed up game) was 100% accurate and that there was nothing that Microsoft or users could do other than buy a new console. At the time Microsoft wouldn’t even take the consoles in to be checked or repair. Now is seems that things have changed. I’m still waiting for official word from Microsoft but according to several affected gamers that I have spoken to, Microsoft is now backing down from the initial stance and some consoles are being unbanned and others taken in for repair.
As to what the magic words that you have to say to tech support are in order to be listened to, I’m not sure, but I imagine that polite persistence is the way to go.
I would just like to know how many people get banned that are running with original 360 consoles.
I really don't care if I get banned cuz I never play on live, so they can all kiss my ass. They have never admitted when they F up. Just take the '05 rrod for example, how long did it take for them to admit they put out a faulty product. Sorry to vent, but if nobody complains, nothing gets fixed.
